 |
1. |
To provide a safe, reliable, efficient and courteous tunnel service. |
| 2. |
To operate sufficient manual toll and autotoll lanes to handle varying volumes of traffic efficiently. |
| 3. |
To ensure an average handling time of no more than 10 seconds for vehicles using manual toll lanes. |
| 4. |
To ensure no more than 3 minutes for staff to arrive at the scene of an incident occurred within the Tunnel area. |
| 5. |
To ensure an average time of no more than 6 minutes for removing an immobilised vehicle from the scene of an incident within the Tunnel area. |
| 6. |
To inform tunnel users of an incident within the Tunnel area no more than 2 minutes after its occurrence through the re-broadcasting system. |
| 7. |
To maintain a low traffic accident rate within the Tunnel area. |
Driver Zone
